We have the following cancellation conditions:

Gorilla Permits in Uganda (rules by Wildlife Authority!)
91 days before tracking 75% refund
90-46 days before tracking 50% refund
45- 9 days before tracking 25% refund
8-0 days before tracking 0% refund

Gorilla Permits in Rwanda (rules by ORTPN Rwanda!)
30 days before tracking 80% refund
30- 1 days before tracking no refund

Camping Tours
0% (you pay on arrival)

Individual Tours and Simple Guesthouse Tours
90-45 days before starting 70% refund (30% will be charged)
45-10 days before starting 60% refund (40% will be charged)
10-1 days before starting 0% refund (100% will be charged)

Luxury Tours
45 days before starting 70% refund (of the advance payment)
45- 10 days before starting 50% refund (of the advance payment)
10-1 days before starting 0% refund

Tailor-Made Tours
Depends on the tour.

Car Hire
0% (you pay on arrival)

Other Conditions

• If you cancel the 3 Days Gorilla Special but still need your permits, we charge a handling fee of 20$ per person.
• If you cancel any other tour but still need your permits, we will charge 20% of the total tour price.
• If you book the tour with chimps, please note we always have to pay for the permits in advance, so if you cancel we will have to deduct the money for the chimp permit.

Questions? Contact us at postmaster@gorillatours.com!

Gorilla Tours Uganda
P.O. Box 29333
Kampala
Uganda
Tel: + 256 414 370932
Tel: + 256 414 575789
Mobile: +256 772 445805
Mobile: + 256 772 370263
Fax: +256 414 200221
Email: postmaster@gorillatours.com

Association of Uganda Tour Operators
Kanyokya Street
PO Box 9034
Kampala
Tel: +256 414 253619
Fax: +256 414 230254
E-mail: auto@utlonline.co.ug
www.auto.or.ug